Support

For help with TwentyGrams, write to. If you are signed in to the app, Settings → Contact support sends us a message from inside the app.

What to include

• — What you were doing, what you expected, and what happened instead.
• — Your phone model, whether it is an iPhone or an Android phone, and its OS version.
• — The app version, if you know it. Messages sent from inside the app can include it for you.
• — For a number that looks wrong: the food’s name and the amount you logged.

You don’t need to send your food log, and please don’t send passwords or payment card numbers.

Premium and Restore

A Premium subscription bought in the app is billed by the App Store or Google Play, and the store manages it. You can manage or cancel it in your store’s subscription settings. Billing and refund requests for a store purchase go through Apple or Google.

To use Premium on a new phone, sign in to the TwentyGrams account the purchase was linked to. If Premium does not appear, choose Restore purchases on the Account screen in Settings, which checks the store account signed in on that phone. A purchase belongs to the TwentyGrams account it was linked to, so sign in to that account.

Deleting your TwentyGrams account does not cancel an App Store or Google Play subscription.

Your data

How we handle your data, including messages you send to support, is described in thePrivacy Policy.